1. Overview
Com AI Technologies Private Limited ("ComAI") provides subscription-based SaaS services billed monthly or annually in advance. This Refund Policy explains when refunds are available and how to request them.
This policy applies to all subscription payments processed through Razorpay, Stripe, or internal billing on the ComAI platform.
2. No Refunds on Completed Billing Periods
Subscription fees are non-refundable once a billing period has commenced. When you subscribe or renew, you receive immediate access to ComAI features, AI credits, and platform resources for the full billing period.
If you cancel your subscription, you retain access until the end of your current billing cycle. No partial refunds are issued for unused days, unused AI credits, or downgraded features within an active billing period.
This policy aligns with standard Indian SaaS industry practice where digital services are consumed upon delivery.
3. Eligible Refund Scenarios
- Duplicate transactions — the same subscription charge processed twice due to a payment gateway error
- Proven billing errors — incorrect plan amount, wrong currency charge, or unauthorized charge not initiated by the account holder
- Failed service activation — payment captured but subscription not activated within 72 hours due to a ComAI system fault
- Statutory rights — where applicable Indian consumer protection law provides a mandatory refund right
4. Subscription Billing
ComAI operates on a subscription-first billing model. Charges apply from your first billing cycle upon AutoPay activation unless a promotional offer explicitly states otherwise.
5. How to Request a Refund
- Email support@comai.in within 7 days of the disputed charge
- Include your account email, invoice number, transaction ID, and reason for the refund request
- Provide supporting evidence for billing errors or duplicate charges (bank statement, payment receipt)
- Our billing team will review and respond within 5 business days
6. Refund Processing
Approved refunds are processed to the original payment method within 7–10 business days. Razorpay and bank processing times may add additional days before funds appear in your account.
GST invoices will be adjusted or credit notes issued for approved refunds in compliance with Indian tax regulations.
7. Chargebacks & Disputes
We encourage you to contact our billing team before initiating a chargeback with your bank. Chargebacks for valid subscription charges may result in account suspension pending investigation.
8. Contact
Billing inquiries: support@comai.in Support: support@comai.in Phone: +91 6283075131